Contact Us
Have a question, correction, or partnership inquiry? We respond within 1-2 business days. Choose the right address below — it helps us get your message to the right person faster.
Who We Are
Canadian Money Guide is an independent research publication based in Toronto, Ontario. We're a small team of researchers and writers who track Canadian financial products — savings accounts, GICs, credit cards, chequing accounts — and publish comparisons based on publicly available data. We're not a bank, not a brokerage, and not affiliated with any government agency. We make money through affiliate referrals when readers open accounts through our links, which we disclose clearly on every page.
What we do: research, compare, explain. What we don't do: give personal financial advice, manage money, or endorse products in exchange for payment. Every recommendation on this site is based on the numbers — rates, fees, features — not on who pays us.
Direct Email
For the fastest response, email the appropriate department:
| Department | Best For | |
| General Inquiries | [email protected] | Questions about our content, suggestions for new topics, feedback on the site |
| Corrections | [email protected] | Report an error in our rates, data, or analysis — we verify and fix within 48 hours |
| Partnerships & Media | [email protected] | Affiliate partnerships, advertising inquiries, media requests, speaking engagements |
All three addresses forward to our team inbox via Cloudflare Email Routing. We read every message — if you don't hear back within 2 business days, your email may have been caught in a spam filter. Try again from a different address, or use a different subject line.
What Happens When You Contact Us
- You send an email to the appropriate address above. Include as much detail as you can — page URLs, specific rates, screenshots — it helps us help you faster.
- We triage your message. Corrections and time-sensitive inquiries get priority. General questions and suggestions are reviewed within 24-48 hours.
- We verify. For corrections, we check the claim against primary sources — provider websites, Bank of Canada publications, CRA guidance, CDIC documentation. We don't take anyone's word for it, including our own.
- We respond substantively. You'll get a real answer from a real person — not a template. If we can't help, we'll tell you why and point you in the right direction.
- For corrections specifically: we fix the error, update the
last_updateddate on the page, and log it publicly on our corrections page. The entire process — from your email to the live fix — is under 48 hours for P0 and P1 errors.
What We Can and Can't Help With
We can help with:
- Questions about our methodology or how we arrived at a recommendation
- Reports of incorrect or outdated rates, fees, or policy information
- Suggestions for new topics, comparisons, or tools you'd find useful
- Partnership inquiries from financial institutions or affiliate networks
- Media requests for data, commentary, or permission to reproduce our work
We can't help with:
- Personal financial advice — we're researchers, not advisors. We can explain how products work, but can't tell you what to do with your specific situation
- Account-specific issues — if your bank froze your account or a transfer didn't go through, contact your bank directly
- Government benefits or tax questions — contact the CRA or Service Canada
- Legal disputes with financial institutions — consult a lawyer or your provincial securities regulator
Before You Email — Quick Answers
- Looking for a specific rate? Check our savings rate comparison or GIC rate comparison — updated regularly
- Want to understand how we make money? Read our Affiliate Disclosure
- Concerned about privacy? See our Privacy Policy
- Not sure if our content is advice? Read our Financial Disclaimer
- Curious how we pick products to recommend? See How We Research
- Need to know your legal rights using this site? Review our Terms of Use
Media Inquiries
For media requests — including expert commentary, data requests, or permission to reproduce our content — email [email protected] with:
- Your name, outlet, and deadline
- The specific topic or data you're interested in
- How you plan to use our content or data
We respond to media inquiries within 1 business day. Our team includes professionals with backgrounds in Canadian banking, investment management, and financial publishing — we can provide context and data on Canadian personal finance topics including savings rates, credit products, registered accounts, and banking fees.
Corrections Policy
We take accuracy seriously. If you spot an error:
- Email [email protected] with a link to the page and a description of the error
- We verify against primary sources (provider websites, government publications, regulatory filings)
- If confirmed, we correct the page and log it publicly
We prioritize corrections by severity:
| Priority | Type | Response Time |
| P0 | Wrong rate, fee, or tax threshold that could affect a financial decision | Within 24 hours |
| P1 | Outdated policy reference, broken link, factual error in methodology | Within 48 hours |
| P2 | Typo, formatting issue, unclear wording | Next update cycle |
Every correction is logged on our public corrections page with the date, page, and description of what changed. We've maintained this log since the site launched in May 2026.
Our Location
Canadian Money Guide is based in Toronto, Ontario, Canada. We operate as a fully remote research team serving readers across every province and territory.
Canadian Money Guide is not a bank, credit union, or licensed financial advisor. We are an independent research publication. All email addresses are routed through Cloudflare Email Routing — messages are delivered to our team inbox without third-party access.